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User givivng rating to service experience for ۴ý Internet.

Reviews for ۴ý Fiber Internet

Have you reached your buffering breaking point? ۴ý Fiber might be just what you’re looking for.

Fastest ISP 2023, PCMag.com

Award-winning internet from America’s fastest fiber internet provider.

Our 100% wholly owned 10-Gigabit fiber network provides the fastest, most reliable internet connection to your home, delivered over the most advanced technology available. So, you can do more of everything you love online, in less time.

“۴ý is one of the few ISPs I have dealt with in my life that didn’t leave me frustrated. Dealing with their support was as painless as support goes. It’s cheap for fiber and my service has been stable for quit some time, I take it for granted.”
★★★★★
Samuel C.
San Francisco, CA
“Being a long time ۴ý customer in SF I was bummed when we moved to Oakland and there was no ۴ý. But low and behold a few weeks later, I see ۴ý trucks in the neighborhood. I immediately dumped Comcast and went back. Cheaper, faster, more reliable, and ۴ý does not sell your data like scummy Comcast.”
★★★★★
Sina M.
Oakland, CA
“۴ý got our Berkeley startup set up with fast and affordable fiber internet. Was a tricky install but he took care of us & got the job done right! I have ۴ý at home and now am happy to get it at my small business too.”
★★★★★
Mark C.
Berkeley, CA
“Nothing but good things to say about this company! I heard ۴ý’s Fiber was coming to my area. I signed up immediately and last month received word that my service would be installed a month early. Stop reading this now and go to ۴ý’s website to see when Fiber will be available for you!”
★★★★★
Chris B.
Santa Rosa, CA
“I would give 10 stars if I could — just a fantastic customer service experience every single time!! I now have close to a Gig up and down. Highly recommend ditching Comcast, getting ۴ý and signing up for a few streaming services to get your fix.”
★★★★★
Viv A.
San Francisco, CA
“I’ve been waiting for ۴ý fiber internet in Oakland using ۴ý lines for so long and today was the day. 1 Gigabit up and 1 Gigabit down. Plus ۴ý has long been a supporter of net neutrality, so very happy to be paying them, not Comcast, which hates consumer protections.”
★★★★★
Ryan S.
Oakland, CA
“Just had ۴ý install Wi-Fi at my place in Berkeley this morning. Very pleased with this and so far as I can see the connection is strong and fast through all the house and yard, which is just what I wanted.”
★★★★★
John C.
Berkeley, CA
“۴ý is simply the Gold Standard example of what every internet service provider should strive for. An ISP/business where customer service, satisfaction, and fair prices are really the priority! Thank you ۴ý, you are number one!”
★★★★★
Michael W.
Santa Rosa, CA
“I moved to Hayward and was even more satisfied to experience the easiest service transition ever, and to top it off ۴ý offers fiber at my new address. Let’s just say I am having no streaming and data download issues.”
★★★★★
Osuper D.
Hayward, CA
“It is a pleasure to deal with a company that seems to have some ethical values, integrity and fantastic service, as opposed to other giant internet providers. For me, there is no contest about the best internet provider in the East Bay.”
★★★★★
Richard C.
San Lorenzo, CA
“The best internet service provider in San Francisco! Our previous service providers, AT&T and Comcast, have nowhere near the affordable rates, speed, and excellent service that ۴ý Fiber does. Our technician/installer was awesome! Very professional, friendly, and courteous.”
★★★★★
Liana C.
San Francisco, CA
“I’ve had great connection since I started and the customer service has been excellent. I am so happy to be rid of Comcast and I wish I had heard of ۴ý earlier.”
★★★★★
Stephen E.
Hayward, CA
“1 gigabit up AND down speed is amazing, faster than all competitors, and really makes everything on the internet so smooth. Especially over this last year of working from home and really need a good internet connection, I’ve had zero issues. I’ve had zero issues the entire time I’ve been a customer.”
★★★★★
Matt B.
San Francisco, CA
“I called ۴ý and they scheduled an installation within the week. Been using ۴ý for over a month now with absolutely no issues.”
★★★★★
B.
Richmond, CA
“Every part of my experience has been great so far. The installation was great. All of my devices now perform much faster and more seamlessly than they did with Comcast. The price is way cheaper.”
★★★★★
Liz B.
Alameda, CA
“Was looking for an alternative to ‘the bigger’ ISPs around the Bay Area and ۴ý was recommended. Been using them for a year now and they have been great. Great customer service and good quality service.”
★★★★★
Jesse C.
Union City, CA
“My kids are both gamers, we stream music and video simultaneously, and we have yet to stress the system in any manner. ۴ý’s connection has been rock solid.”
★★★★★
William K.
Richmond, CA
“I recently moved to a new apartment and needed internet. To my luck, ۴ý was available and signing up was easy. Overall very satisfied with my internet speeds which is great because Bay Area internet is typically very poor.”
★★★★★
Alex C.
Alameda, CA
“۴ý has been fantastic, the Fiber Internet speeds are the fastest I’ve seen anywhere. I’ve been testing and I’m consistently getting 900Mbps+ download and upload. My unit wasn’t initially hooked up for ۴ý Fiber, and my installer worked with the building manager and made sure the hook up was in the best place for my studio. I really appreciated the friendly and knowledgeable customer service, just as I have with the rest of the ۴ý team so far.”
★★★★★
Wahid R.
San Jose, CA
“Amazing! From dispatch to installation, all employees were incredibly kind, considerate, and respectful. Lopez explained the whole process, communicated each step and installed internet across my building. Really good at ensuring that internet worked and navigating the building to best provide service.”
★★★★★
Isabel M.
Central San Jose, San Jose, CA
“I highly recommend ۴ý to anyone in search of reliable and high speed internet. Together with excellent customer service team, you’re always in good hands.”
★★★★★
Rajesh C.
Milpitas, CA
“I am client of ۴ý for sometime now and am very happy! Today we were moving to new location and Najib Kohistani was sooo sooo helpful and fast and very professional! Highly recommend!”
★★★★★
Anastasiya T.
San Carlos, CA
“After having multiple outages of the internet service I had, I decided to switch to ۴ý. The technician named Joshua Hanna examined the house infrastructure thoroughly and explained the process. He also gave us good advices to keep the internet fast throughout the house.”
★★★★★
Tanyoung K.
Sunnyvale, CA
“I got ۴ý over a year ago and couldn’t be happier. Recently I had some trouble with my connection and ۴ý’s support and service were AMAZING. I got to speak to a person right away (9pm) and they scheduled a service call for first thing in the morning. (FYI the connection problem was my fault, I’d cracked the fiber cable — don’t forget it’s glass yo!)”
★★★★★
Val D.
San Francisco, CA
“When is the last time you heard someone with anything positive to say about their ISP, or even actively promote them, because you’re about to! I’ve lived in multiple places in the bay area for over 25 years and whenever it’s been an option I’ve used ۴ý as my internet provider. ۴ý has sharp, professional people at all levels, even on their first-tier phone support.”
★★★★★
Dave Z.
Oakland, CA
“Mark and Antonio did an amazing job installing ۴ý internet at my home. Upon arriving at my house, they quickly assessed what was needed both inside the home and externally. They were professional, friendly, efficient, and patient. Would definitely recommend ۴ý and this team!”
★★★★★
Patrick L.
San Francisco, CA
“I first heard about ۴ý from one of my teachers at Santa Rosa Junior College. I stay with ۴ý not only for their awesome customer service, but also their dedication to the privacy of their members and an open Internet.”
★★★★★
Brendan C.
Sebastopol, CA
“I don’t usually give reviews about cable installations but let me tell you, ۴ý was an amazing installer. They were courteous, followed all protocols for safety and made sure we were connected and ready for our super fast internet. I am excited for my future with ۴ý and am glad I switched over.”
★★★★★
Bendan H.
Berkeley, CA
“Switched to ۴ý because we moved to Berkeley in an area that offers it and it has been AMAZING. I have never had any internet issues compared to Comcast where I was resetting my router at least once or twice a month. With ۴ý I’ve NEVER had any issues and the internet is so fast that when I go over to friends homes I realize how spoiled we are.”
★★★★★
Samantha D.
Berkeley, CA
“We recently had fiber installed in our building, the crews that did the install were AMAZING. The service works great!!! I’m literally paying ⅓ the price for 10x the speed. Fantastic.”
★★★★★
Christoper S.
Oakland, CA
“Fantastic experience, better than we’ve ever had with any provider. ۴ý offers fiber to the home in our Oakland neighborhood. Service has been rock-solid, without the frequent interruptions Comcast had, and about 20% faster than advertised, including through the evening hours when Comcast always fell over. Fiber rocks.”
★★★★★
John O.
Oakland, CA
“We were desperate to be rid of AT&T as a service provider and made the switch to ۴ý. From start to present, they have the best, most responsible customer service reps in the business. I can’t say enough great things about this company.”
★★★★★
Jackie S.
Santa Rosa, CA
“When I heard my neighbor had sonic internet, I immediately called to switch. Saving $70 on my internet bill with faster and more reliable speeds? HECK YES!”
★★★★★
Whitney S.
Oakland, CA
“Is it possible? An internet provider that I actually like? Omg, ۴ý kicks the others hands down. A couple years ago, I switched from Comcast cable internet (about $70 dollars a month) to AT&T fibre (about $60). But a couple of months ago I switched to ۴ý fibre: way cheaper at $40/mo plus your first 2 months free. It is 10 times faster (literally) and massively more reliable.”
★★★★★
A S.
Oakland, CA
“I’ve been a long time fan of ۴ý all the way back to when I had DSL in Oakland, CA. For a moment I had fiber in Petaluma and it was amazing, but then I had to move. I am so excited to say that my new home is now ۴ý Fiber equipped. The installation as always was flawless.”
★★★★★
K C.
Oakland, CA
“۴ý and service tech Tony Chu are top notch. Tony was polite, friendly addressed all my questions and made sure the installation was professional, clean and looking great! So much better than the other “internet bundle” companies. Can’t recommend ۴ý or Tony enough.”
★★★★★
Richard D.
Oakland, CA
“If you want great internet/Wi-Fi service? Get ۴ý! I’ve had nothing but great service from ۴ý but today’s service by a young technician named Rodrigo Murillo was out of the box!! He was efficient, knowledgeable, and hardworking. He had a lovely, pleasant, and non-threatening demeanor and presence about him.”
★★★★★
Iemaima T.
Oakland, CA
“Recently installed sonic fiber optic Internet in our home. We couldn’t be happier. From the sales department to service and follow up after service were outstanding.”
★★★★★
Srinivasa A.
Belmont, CA
“When I contacted ۴ý, they said my modem might have to be replaced. They then said they will have someone come out to fix it the next day and gave me a time frame from 8 AM – 12 PM. Najib came at 8 AM and installed a new box and gave me great advice on what to do with the new modem. He even fixed my broken equipment. ۴ý is quick and reliable. Highly recommended!”
★★★★★
Karen L.
San Mateo, CA
“۴ý fiber is amazing. I could not have asked for a better experience! It just isn’t fair to compare Wave/Astound to ۴ý.”
★★★★★
Emily H.
Redwood City, CA
“Signed up ۴ý for my next move. They’ve always been great and reliable, and their customer service is top-notch. Their competitors consistently stink, but even if they didn’t, I would still recommend ۴ý as they are great.”
★★★★★
Ruven C.
Palo Alto, CA
“Switched from Comcast to ۴ý. Download speeds increased by 5x. Upload speeds increased by 100x. I’m very happy with the experience and service.”
★★★★★
Mike L.
San Mateo, CA
“Just got sonic internet installed in my apartment and the process couldn’t have been more smooth. The technician Mark was extremely courteous and professional and explained the work he and his partner Christian had done clearly. Very happy with the installation and excited for my new internet.”
★★★★★
Andres A.
San Lorenzo, CA
“We’ve decided to part ways with Xfinity/Comcast and got ۴ý! So far so good! Installation was easy, and helpful! The installer — Nate Chasteen was on time, communicated well, and cleaned up after himself. He had great customer service skills and answered all my questions without skipping a beat.”
★★★★★
Kimm E.
Walnut Creek, CA
“We recently had ۴ý fiber installed in our condo, and we could not be happier with the speed and wireless coverage throughout our home!”
★★★★★
Tom R.
Emeryville, CA
“Enjoying the sonic internet, but they are impressive in many aspects. The ability to call a number and get a human within seconds is something we don’t get with companies like Xfinity, and makes a lot of difference.”
★★★★★
Tim S.
Berkeley, CA
“We have been very happy ۴ý customers for several years. When the time came to establish internet service for a new property, we did not hesitate to call ۴ý. Without exception, every interaction we have had in the process has been pleasant, courteous, and effective.”
★★★★★
John N.
Berkeley, CA
“If you haven’t already, run, do not walk, to get this service. And, when we upgraded to fiber the home, the installer was super friendly and followed good Covid protocols.”
★★★★★
T W.
Berkeley, CA
“Awesome. Amazing. Lightening fast. Phone service too! Fantastic customer service. Super skilled and friendly technician! Christian. Couldn’t be happier ۴ý is all over Oakland now. Please keep your amazing customer service! Love you ۴ý so much!”
★★★★★
Vessel G.
Oakland, CA
“Mark, our software installer was professional and informative. He provided good insight and accommodated our request for locations to install our fiber box. We now have gigabit internet at a much better rate than what we had with Comcast.”
★★★★★
Ivan R.
Menlo Park, CA
“Hi, we have just become ۴ý subscribers and are so happy to be so. Your folks are Great, especially your Field Service Technician, TONY CHU. We’re so impressed with his efficiency, professional smart-thinking about how to accommodate our needs in setting up the hardware; and how considerate, patient, and thoughtful he’s been in acquainting us to the ۴ý Family!”
★★★★★
priya k.
Menlo Park, CA
“We had ۴ý installed Yesterday. The technicians brought fiber into the apartment and terminated it in a wall-mounted Fiber Terminal (Moden). We connected it to our WiFi routers and all is well. It is certainly faster than the previous provider. The crew was competent, Knowledgeable, Helpful, and courteous.”
★★★★★
Major H.
San Carlos, CA
“I’m thoroughly impressed with the service. I’ve only ever used DSL so fiber is a real game changer. Back when we had xfinity I was lucky to get maybe 13 mbps but with fiber Im getting 600 mbps. This is on wifi by the way. My brother uses a desktop and he’s getting like 900 mbps. The real kicker is the package costs like half of what we were paying for xfinity. So far this company rocks.”
★★★★
Ted W.
San Francisco, CA
“After reading some reviews and learning that it’s a local company, I decided to go ahead with the free trial, but was dreading the installers arriving because of the prior experience. And then Field Service Technician Ian Bigby changed everything. He was pleasant, charming, low-key, and incredibly professional, efficient, and helpful. He did the external wiring, then walked us through install from outside, properly masked and distanced. He also explained everything, admired our incredibly cute puppy, and left me feeling like ‘wow, this company hires great folks.’”
★★★★
Mariah B.
Oakland, CA
“Had ۴ý installed at my new apartment today and the experience was super seamless. Billy C. our technician showed up promptly and on time. He walked me through the work he had to do and immediately got to it. He completed the setup in about an hour!! This was huge, because I had anticipated it taking much longer, but nope, not the case at all. The process was really efficient. Many thanks to Billy! The speed is great too. I’m very glad I chose ۴ý.”
★★★★
Brandon J.
San Francisco, CA
“۴ý has given us great internet connection at a better price than Comcast. I still have cable thru Comcast but find that ۴ý service is great. Install was super simple and the few small issues I have had (including needing to set up an extended router system using their Eeros) have been easy to solve. Love the local and excellent customer service.”
★★★★
Rachel C.
Berkeley, CA
“In my 20 years in the Bay Area, I’ve had internet service from Comcast, AT&T, 3rd party DSL providers, WebPass, and now ۴ý.net. We’ve had 1gbps fiber service for more than a year now, and ۴ý is my favorite of the ISPs so far.”
★★★★
Ryan R.
Berkeley, CA
“Big fan since we switched from Comcast about 5+ years ago (whom I swore I would never give another penny too). Been very happy all along, notably the thoughtful, friendly and well-trained Santa Rosa-based customer support folks, though I’ve not had to use them very much.”
★★★★
David M.
Berkeley, CA
“Dan, in Billings, is an absolute wizard when it comes to maintaining a long line of delivering 100% customer satisfaction in fully any and all concerns raised to their attention. Their diligence even continued during the process of changing providers, a point unto where the evil triad would be shamed. Altogether, this 3rd party ISP is a shining example to extrapolate freedom of web transparency and protecting user data information. Keep up the good work with individual freedoms! Also the complimentary VPN service is (totally) legit!”
★★★★
Alchemy M.
San Francisco, CA
“We had ۴ý at our previous home in SF. Our installers this time around, in Oakland, were Daniel and Jose, and they were excellent. I’ve had other experiences where cable / internet installers didn’t care how ugly the install was. Daniel and Jose worked with me to find the cleanest way to install, even though there were faster and uglier alternatives.”
★★★★
Ryan R.
San Francisco, CA
“Very happy with $20 less per month than Xfinity, 3.5x+ faster speed over Wifi (180Mbs vs.50Mbs Xfinity on 5G download) and comparable on 2.4G, Seth’s good install.”
★★★★
Alan D.
Burlingame, CA